Refund policy
At SayEnjoy.in, customer satisfaction is our top priority. We strive to deliver quality products at affordable prices.
Eligible Returns
Returns are accepted only if:
- Product is damaged during delivery.
- Wrong product is delivered.
- Product is defective upon arrival.
Return Request Timeline
Customers must raise a return request within 48 hours of delivery by contacting our support team with:
- Order Number
- Product Photos
- Package Photos
- Brief Issue Description
Non-Returnable Products
The following products are not eligible for return:
- Personal care products
- Beauty products
- Innerwear
- Used products
- Products damaged by customer misuse
Refund Process
- Approved refunds are processed within 5-7 business days.
- For Cash on Delivery orders, refunds are transferred directly to the customer's bank account or UPI.
- Shipping charges are non-refundable unless the error is from our side.
Cancellation
Orders can be cancelled only before dispatch.