Shipping policy

Shipping Policy

Thank you for shopping with Sayenjoy. This Shipping Policy explains how we process, ship, and deliver orders placed through https://sayenjoy.in/.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. Business Information

Website: https://sayenjoy.in/

2. Order Processing

Once an order is placed, it is reviewed and confirmed before being processed.

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Processing times may vary during festivals, promotional sales, or other periods of high order volume.

3. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, or other available communication channels, depending on the information provided during checkout.

Please ensure that your shipping address, phone number, and email address are accurate to avoid delays or delivery issues.

4. Shipping & Delivery

Sayenjoy delivers products across most serviceable locations within India.

Orders are fulfilled and shipped through our fulfillment and logistics partners.

Estimated delivery time is generally 3–10 business days, depending on the customer's location, courier availability, and product availability.

Delivery timelines are estimates only and are not guaranteed.

5. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible products and serviceable PIN codes.

We reserve the right to disable COD for:

Certain locations.
High-value orders.
Customers with repeated order refusals.
Locations where courier partners do not support COD.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

We may also offer:

Free shipping on selected products.
Promotional shipping offers during special campaigns.

Shipping charges may change from time to time.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are requested to remain available at the provided delivery address during the estimated delivery period.

Repeated failed delivery attempts due to customer unavailability may result in the shipment being returned or the order being cancelled.

8. Order Tracking

Once your order has been dispatched, tracking details will be shared whenever available.

Tracking updates are provided by courier partners and may occasionally take some time to appear after dispatch.

9. Delayed Deliveries

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Weather conditions.
Public holidays.
Natural disasters.
Government restrictions.
Transportation disruptions.
Courier operational delays.
Remote delivery locations.
High seasonal order volumes.

We appreciate your patience and understanding if such delays occur.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Sayenjoy is not responsible for delays or failed deliveries caused by incorrect or incomplete:

Name.
Address.
Phone Number.
PIN Code.

If an order is returned because of incorrect delivery information, additional shipping charges may apply for re-dispatch where permitted.

11. Undeliverable Orders

Orders may be returned if:

The customer is unavailable.
The delivery address is incorrect.
The customer refuses delivery without a valid reason.
The courier partner cannot reach the destination.
Repeated delivery attempts are unsuccessful.

Returned orders may be cancelled or re-shipped after confirmation.

Additional shipping charges may apply for re-dispatch where applicable.

12. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend that you:

Refuse delivery where appropriate.
Take clear photographs of the package.
Report the issue within 48 hours of delivery.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

13. Partial Shipments

If your order contains multiple products, items may occasionally be shipped separately depending on:

Product availability.
Warehouse location.
Supplier location.
Logistics requirements.

Separate tracking details may be provided where applicable.

14. Delivery Restrictions

Some remote or restricted locations may require additional delivery time.

Certain products may not be available for delivery in every region because of logistical, courier, or regulatory limitations.

15. Force Majeure

We shall not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including:

Floods.
Earthquakes.
Fires.
Pandemics.
Government actions.
Strikes.
Civil disturbances.
Transportation failures.
Internet or communication outages.
Other comparable events beyond our reasonable control.

16. Customer Responsibilities

Customers agree to:

Provide accurate delivery information.
Respond to courier communications when required.
Accept delivery within the courier partner's delivery schedule.
Inspect packages upon delivery.
Report delivery issues promptly.
Keep their order information available for reference.

17. International Shipping

At present, Sayenjoy ships only within India unless otherwise specified on the Website.

18. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy from time to time.

The latest version will be available on this page.

Where required by applicable law, additional notice may be provided for material changes.

19. Contact Us

If you have any questions regarding shipping or delivery, please contact us: